Support & Managed Services

Forgedots support and managed services, businesses gain peace of mind, knowing their operations are in expert hands, supported by proactive monitoring, maintenance, and optimization.

Empowering BI Excellence Through Comprehensive Support.

We offer comprehensive support and managed services to optimize your BI platform, maximizing ROI, user satisfaction, and business value. With dedicated support and tactical development, tailored to your needs, our experts ensure seamless operations and timely updates, empowering you to harness the full potential of your BI system.

Your Trusted Partner in Support & Managed Services 

Enhancing Your Business with Expert Care and Precision for Improved Efficiency and Performance.

  • Traditional Support:

    Our traditional service entails logging support tickets with our team, with responses and resolutions provided in sequence based on criticality and priority.

  • Integrated Managed Services:

    Our managed services offer a holistic post-deployment solution, incorporating Classic Support with the added benefit of tactical development services. This allows customers to receive mini-developments alongside ongoing support for enhanced efficiency.

  • We promptly onboard experts:

    To ensure timely project delivery within the agreed timeframe, we provide the necessary resources to meet customer requirements. Our dedicated team works diligently to onboard new resources efficiently, ensuring seamless integration into the project workflow. With our proactive approach, we prioritize customer satisfaction by delivering results on schedule.

Benefits

Our Offerings

Tailored Support for Lasting Success, Seamlessly Collaborate, Flexibly Scale, and Maintain Complete Control for Your Business Growth.

Forgedots Support & Managed Services

  • Proactive Monitoring and Maintenance: We take a proactive approach to support and managed services, continuously monitoring systems, identifying potential issues before they escalate, and implementing preventative maintenance to ensure optimal performance and uptime.
  • Tailored Solutions for Every Client: We understand that each client is unique, so we offer tailored support and managed services solutions to meet their specific needs, whether it’s 24/7 support, on-demand assistance, or comprehensive managed services packages.
  • Expertise Across Industries: With our diverse expertise across industries like energy, retail, construction, and healthcare, we bring a wealth of knowledge to every support and managed services engagement, providing insights and solutions that are relevant and impactful for our clients’ businesses.
  • Transparent Communication and Collaboration: We believe in transparent communication and collaboration, keeping clients informed every step of the way and actively involving them in decision-making processes, fostering a partnership built on trust and mutual understanding.
How we work

How we work

We offers comprehensive support and managed services tailored to clients' short-term and long-term needs, with flexible engagement options including onsite/offsite and time and material/lump sum projects. We conduct thorough assessments, provide ongoing support and maintenance, and continuously optimize services to ensure client success and satisfaction..

Streamline operations with our tailored support and managed services – partner with us for peace of mind.